Privacy Policy

A legal disclaimer

Last Updated: [11, May 2026]

[Intercontinental Truck Body] ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with your use of our website [www.itbparts.com] (the "Site") and our services, including purchasing truck body parts and accessories.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws, including Alberta's Personal Information Protection Act (PIPA). "Personal information" means information about an identifiable individual, such as your name, address, email, phone number, payment details, or IP address.

1. Accountability: We are responsible for personal information under our control and adhere to strict ethical practices and privacy protection.

2. What Personal Information We Collect: We collect personal information necessary for providing our services, including:

Contact and order information: Name, shipping/billing address, email, phone number, and order details when you place an order or create an account.
Payment information: Credit/debit card details or other payment info (processed securely by our third-party payment processor; we do not store full card details).
Technical data: IP address, browser type, device information, pages visited, time/date of visits, and referring pages (via cookies, logs, or analytics tools).
Communication data: Information you provide when contacting us (e.g., support inquiries, reviews, or newsletters).
Other: Any information you voluntarily provide, such as vehicle details for fitment questions.

We limit collection to what is necessary for the identified purposes.

3. How We Collect Personal Information We collect personal information:

Directly from you (e.g., during checkout, account registration, forms, emails, or phone calls).
Automatically through cookies, web beacons, or similar technologies (see Cookies section below).
From third parties (e.g., shipping carriers for delivery updates or payment processors for transaction confirmation).

4. Purposes for Which We Collect and Use Personal Information: We collect and use your personal information for the following purposes:

To process and fulfill orders, including shipping truck body parts.
To process payments and prevent fraud.
To communicate with you about your orders, inquiries, or account.
To provide customer support and handle returns/refunds.
To improve our website, products, and services (e.g., via analytics).
To send promotional emails or newsletters (with your consent where required).
To comply with legal obligations, resolve disputes, or enforce our policies.
For internal business purposes, such as auditing and data analysis.

We do not use personal information for purposes other than those for which it was collected without obtaining your consent, unless required or permitted by law.

5. Consent: We obtain your consent before or at the time of collection (express or implied, depending on context). For example:

Placing an order implies consent for order fulfillment and shipping.
Signing up for our newsletter requires express consent. You may withdraw consent at any time (subject to legal or contractual restrictions) by contacting us. Withdrawing consent may limit our ability to provide services (e.g., no order fulfillment without address).

6. Disclosure of Personal Information We may disclose personal information to:

Service providers (e.g., payment processors like Square/PayPal, shipping carriers like Canada Post/Loomis, web hosting, email services, analytics providers like Google Analytics).
Third parties as required by law, court order, or to protect our rights/safety.
In connection with a business sale, merger, or reorganization.

We do not sell your personal information. Service providers are contractually required to protect your information and use it only for the services they provide us.

7. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. Types include:

Essential cookies (for site functionality, cart, checkout).
Analytics cookies (e.g., Google Analytics to understand traffic).
Marketing cookies (if applicable, for ads or retargeting).

You can manage cookies via your browser settings. Note that disabling cookies may affect site functionality. For more details please contact us.

8. Safeguards: We implement reasonable physical, technical, and organizational safeguards to protect personal information from loss, theft, unauthorized access, disclosure, or alteration (e.g., encryption for transmissions, secure servers, access controls).

9. Retention: We retain personal information only as long as necessary for the purposes outlined or as required by law (e.g., tax records for 6–7 years). After that, it is securely destroyed or anonymized.

10. Access and Correction: You have the right to access your personal information we hold and request corrections if inaccurate. Contact our Parts & Service Manager with your request (we may require identity verification). We will respond within 30 days (or as required by law). There may be a minimal fee for access requests in some cases.

11. International Transfers Some service providers may be located outside Canada (e.g., U.S.-based processors). Your information may be subject to foreign laws. We use reasonable measures to protect it during transfers.

12. Breach Notification: If a privacy breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner as required by PIPEDA/PIPA.

13. Children's Privacy: Our Site and services are not directed to children under 14. We do not knowingly collect personal information from children.

14. Changes to This Policy: We may update this Privacy Policy. Changes will be posted here with an updated "Last Updated" date. Continued use of the Site constitutes acceptance.

15. Contact Us For questions, concerns, complaints, access requests, or consent withdrawal: Email: [yourparts@itb.ca] Or write to the address above.

We take privacy seriously and appreciate your trust in Intercontinental Truck Body.

Privacy Policy

A legal disclaimer

​

Last Updated: [11, May 2026]

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1. Accountability: We are responsible for personal information under our control and adhere to strict ethical practices and privacy protection.

​

2. What Personal Information We Collect: We collect personal information necessary for providing our services, including:

Contact and order information: Name, shipping/billing address, email, phone number, and order details when you place an order or create an account.

Payment information: Credit/debit card details or other payment info (processed securely by our third-party payment processor; we do not store full card details).

Technical data: IP address, browser type, device information, pages visited, time/date of visits, and referring pages (via cookies, logs, or analytics tools).

Communication data: Information you provide when contacting us (e.g., support inquiries, reviews, or newsletters).

Other: Any information you voluntarily provide, such as vehicle details for fitment questions.

We limit collection to what is necessary for the identified purposes.

​

3. How We Collect Personal Information We collect personal information:

Directly from you (e.g., during checkout, account registration, forms, emails, or phone calls).

Automatically through cookies, web beacons, or similar technologies (see Cookies section below).

From third parties (e.g., shipping carriers for delivery updates or payment processors for transaction confirmation).

​

4. Purposes for Which We Collect and Use Personal Information: We collect and use your personal information for the following purposes:

To process and fulfill orders, including shipping truck body parts.

To process payments and prevent fraud.

To communicate with you about your orders, inquiries, or account.

To provide customer support and handle returns/refunds.

To improve our website, products, and services (e.g., via analytics).

To send promotional emails or newsletters (with your consent where required).

To comply with legal obligations, resolve disputes, or enforce our policies.

For internal business purposes, such as auditing and data analysis.

We do not use personal information for purposes other than those for which it was collected without obtaining your consent, unless required or permitted by law.

​

5. Consent: We obtain your consent before or at the time of collection (express or implied, depending on context). For example:

Placing an order implies consent for order fulfillment and shipping.

Signing up for our newsletter requires express consent. You may withdraw consent at any time (subject to legal or contractual restrictions) by contacting us. Withdrawing consent may limit our ability to provide services (e.g., no order fulfillment without address).

​

6. Disclosure of Personal Information We may disclose personal information to:

Service providers (e.g., payment processors like Square/PayPal, shipping carriers like Canada Post/Loomis, web hosting, email services, analytics providers like Google Analytics).

Third parties as required by law, court order, or to protect our rights/safety.

In connection with a business sale, merger, or reorganization.

We do not sell your personal information. Service providers are contractually required to protect your information and use it only for the services they provide us.

​

7. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. Types include:

Essential cookies (for site functionality, cart, checkout).

Analytics cookies (e.g., Google Analytics to understand traffic).

Marketing cookies (if applicable, for ads or retargeting).

You can manage cookies via your browser settings. Note that disabling cookies may affect site functionality. For more details please contact us.

​

8. Safeguards: We implement reasonable physical, technical, and organizational safeguards to protect personal information from loss, theft, unauthorized access, disclosure, or alteration (e.g., encryption for transmissions, secure servers, access controls).

​

9. Retention: We retain personal information only as long as necessary for the purposes outlined or as required by law (e.g., tax records for 6–7 years). After that, it is securely destroyed or anonymized.

​

​

11. International Transfers Some service providers may be located outside Canada (e.g., U.S.-based processors). Your information may be subject to foreign laws. We use reasonable measures to protect it during transfers.

​

12. Breach Notification: If a privacy breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner as required by PIPEDA/PIPA.

​

13. Children's Privacy: Our Site and services are not directed to children under 14. We do not knowingly collect personal information from children.

​

14. Changes to This Policy: We may update this Privacy Policy. Changes will be posted here with an updated "Last Updated" date. Continued use of the Site constitutes acceptance.

​

15. Contact Us For questions, concerns, complaints, access requests, or consent withdrawal: Email: [yourparts@itb.ca] Or write to the address above.

​

We take privacy seriously and appreciate your trust in Intercontinental Truck Body.

​