Frequently Asked Questions

Do you ship nationwide?
Yes. We ship across Canada. Most orders leave our facility within 1–2 business days. You’ll receive tracking information as soon as your order ships.

How do I know if a part will fit my truck?
If you want to confirm fitment please send us an email with your ITB unit number found on the front drivers side of your ITB unit—we’re happy to help confirm fitment before you order. If it's not an ITB built truck or trailer you are shopping for fitment can still be ensured. Additional questions and inquiries can always be attended to over email or via phone. 403-345-4427 or 1-800-661-1030

What is your return policy?
See our refund policy.

Can I get help with installation?
We do have service shops in Coaldale, AB - Nisku, AB - & Surrey, BC able to help with installation if you're nearby. Alternatively our mobile technician can be made available for an additional fee. Our parts & service team can also answer general questions about the parts themselves.

How can I contact you?
You can reach us by phone, email, or through the contact form on our website. We typically respond within one business day and are here to help with orders, fitment questions, or anything else you need.